Contact information

Contact Information

Last updated: October 16, 2026

If you have questions about FYNORA, our digital products, orders, payments, downloads, refunds, or website, you can contact FYNORA LLC using the information below.

Customer Support

For enquiries concerning:

Digital products
Orders
Downloads
Product access
Payment questions
Refund requests
Technical problems
Product information
General customer support

please contact:

contact@fyynoraa.com

Response Time

We aim to respond to customer enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Messages received during weekends or public holidays will begin to be processed on the next business day.

Information to Include

To help us assist you efficiently, please include, where applicable:

Your full name
Email address used during checkout
Order number
Product purchased
Brief description of your question or problem

For technical issues, screenshots or other relevant information may also help us investigate the matter.

FYNORA Products

FYNORA creates digital educational resources relating to:

Closed terrariums
Kokedama
Cacti and succulents
Miniature gardens
Plant selection
Garden design
Plant-care observation
Project planning
Digital PDF guides

Unless expressly stated otherwise, these products are digital.

No Physical Products

FYNORA digital products do not include:

Printed books
Living plants
Moss
Containers
Glass vessels
Pots
Soil
Growing media
Stones
Tools
Other gardening materials

Book-shaped product images may be digital presentation mockups.

Product Availability

Some FYNORA guides or previews may appear while the complete digital edition is still being prepared.

A cover, sample page, planned table of contents, mockup, or planned page count does not necessarily mean that the complete ebook is currently available for purchase.

Where purchasing is enabled, the relevant product and checkout pages will provide the applicable information.

Closed Terrarium Questions

FYNORA's closed terrarium resources focus on suitable humidity-loving plants and careful observation of the enclosed environment.

A closed terrarium should not automatically be considered maintenance-free.

Customers may need to observe:

Moisture
Condensation
Plant growth
Mould
Light
Temperature
Pruning needs

Kokedama Questions

Kokedama care depends on the plant species and surrounding conditions.

There is no universal watering schedule appropriate for every kokedama.

Customers should consider the individual plant's:

Moisture
Light
Temperature
Humidity
Leaf condition

Cactus and Succulent Questions

Our miniature desert garden resources focus on open dry-growing compositions.

Customers should consider:

Functional drainage
Suitable growing media
Appropriate light
Compatible plants
Watering needs
Space for future growth

Cacti and succulents should not automatically be treated as suitable plants for humid closed terrariums.

Plant Health Questions

FYNORA customer support does not provide professional horticultural diagnosis.

Plant problems can have multiple causes involving:

Water
Light
Temperature
Pests
Disease
Soil
Humidity
Species-specific requirements

Where specialist advice is required, an appropriate horticultural professional or reliable plant-care resource should be consulted.

Plants and Pets

FYNORA does not certify plants as safe or non-toxic for pets.

Customers should verify the exact plant species before introducing it into a home with:

Dogs
Cats
Birds
Other animals
Young children

Customer Photographs

You are not required to submit photographs of your plants or home to receive general customer support.

If you voluntarily send project photographs, please consider whether they contain:

Home addresses
Private indoor spaces
Precise location information
Personal documents
Other unnecessary private information

Personal information submitted to us will be handled in accordance with our Privacy Policy.

Intellectual Property Questions

For questions concerning:

Digital-product usage
Reproduction
Redistribution
Commercial use
Licensing
Copyright

please contact:

contact@fyynoraa.com

Unless expressly stated otherwise, FYNORA digital products are supplied for personal educational use.

Business and Legal Enquiries

For business enquiries, legal correspondence, or other formal communications:

FYNORA LLC
8206 Louisiana Blvd NE Ste A 9314
Albuquerque, NM 87113
United States

Email: contact@fyynoraa.com
Phone: +1 (505) 646-7479

Privacy

Any personal information submitted when contacting us will be handled in accordance with our Privacy Policy.