Shipping policy

Shipping Policy

Last updated: October 16, 2026

At FYNORA LLC, our products are digital educational products.

This Shipping Policy explains how our downloadable miniature-gardening guides are delivered when purchasing is enabled through fyynoraa.com, and what customers should do if they experience a delivery or access problem.

1. Company Information

FYNORA LLC
EIN: 98-1980153
8206 Louisiana Blvd NE Ste A 9314
Albuquerque, NM 87113
United States

Email: contact@fyynoraa.com
Phone: +1 (505) 646-7479
Website: fyynoraa.com

2. Digital Products Only

FYNORA LLC offers digital educational products relating to:

  • Closed terrariums

  • Kokedama

  • Miniature gardens

  • Cacti and succulents

  • Plant selection

  • Project planning

  • Plant-care observation

  • Garden design

  • Downloadable PDF ebooks

  • Digital collections and bundles

Unless expressly stated otherwise, all products are delivered electronically.

3. No Physical Products

Purchasing a FYNORA digital product does not include:

  • Printed books

  • Living plants

  • Moss

  • Cacti

  • Succulents

  • Glass containers

  • Pots

  • Soil or growing media

  • Stones

  • String

  • Gardening tools

  • Decorative materials

  • Other physical project supplies

Any physical-looking book images displayed on the website may be presentation mockups used to represent digital ebooks.

4. No Physical Shipping

Because FYNORA products are digital:

  • No physical package is shipped.

  • No postal or courier service is used.

  • No physical tracking number is provided.

  • No conventional physical shipping fee normally applies.

  • No physical delivery timeframe applies.

  • No physical customs process applies.

Any reference to “delivery” means electronic delivery of digital content.

5. Digital Delivery

When purchasing is enabled and a completed digital product is available, delivery may be provided through:

  • A download link after checkout.

  • An email containing download instructions.

  • An order-confirmation page.

  • Customer account access.

  • A secure digital-delivery page.

  • Another electronic method configured by FYNORA LLC.

The exact delivery method may vary depending on the ecommerce and digital-delivery systems used by the store.

6. Product Availability

Some FYNORA products or previews may appear while their complete digital editions are still being prepared.

A:

  • Cover image

  • Book mockup

  • Sample page

  • Planned table of contents

  • Preview image

  • Planned page count

does not by itself confirm that the complete ebook is currently available for purchase or download.

Where a product remains in development, this should be indicated on the relevant product page.

7. Delivery Timing

Once a completed product is available for sale and payment has been successfully processed, digital access will generally be provided immediately or shortly afterward through the configured delivery system.

Delivery may occasionally be delayed because of:

  • Payment verification

  • Fraud-prevention checks

  • Email delivery delays

  • Technical problems

  • Hosting interruptions

  • Third-party service outages

  • Incorrect customer information

8. Customer Email Address

Customers are responsible for providing a valid and accurate email address during checkout.

An incorrect email address may prevent or delay digital delivery.

9. If You Do Not Receive Your Product

If you purchase a digital product but do not receive access, please first:

  • Check your email inbox.

  • Check spam or junk folders.

  • Check promotions or secondary inbox folders.

  • Confirm that the email address entered during checkout was correct.

  • Review your order-confirmation page for download instructions.

If you still cannot access your product, contact:

contact@fyynoraa.com

Please include, where available:

  • Your full name

  • Email address used for purchase

  • Order number

  • Product purchased

  • Purchase date

  • Brief description of the problem

10. Response Time

We aim to respond to delivery, access, and customer-support enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

11. Technical Delivery Problems

If a technical problem prevents you from accessing a legitimately purchased digital product, we may, where appropriate:

  • Resend download instructions.

  • Provide a replacement download link.

  • Provide a replacement file.

  • Correct an account-access problem.

  • Provide reasonable technical assistance.

If a problem on our side prevents delivery and cannot reasonably be resolved, the matter may be handled according to our Refund Policy and applicable law.

12. Download Links

Where secure download links are used, reasonable restrictions may apply.

These may include:

  • Link expiration

  • Download limits

  • Account authentication

  • Security controls intended to reduce unauthorized redistribution

Legitimate customers experiencing an expired or inaccessible link may contact us for assistance.

13. Device and Software Requirements

Customers are responsible for having:

  • A compatible computer, tablet, or smartphone.

  • Suitable PDF-reading software.

  • Internet access required to obtain the file.

  • The ability to open PDF documents.

14. Printing for Personal Use

Where permitted by the applicable product licence, customers may print selected pages for their own personal use, including:

  • Project-planning sheets

  • Plant-care notes

  • Observation logs

  • Material lists

  • Reference pages

  • Educational worksheets

Printing permission does not authorize:

  • Commercial reproduction

  • Redistribution

  • Resale

  • Public uploading

  • Third-party file sharing

15. Plants and Materials Are Not Included

Purchasing a FYNORA digital guide does not include any physical gardening materials.

Customers remain responsible for obtaining any required:

  • Plants

  • Containers

  • Moss

  • Growing media

  • Stones

  • String

  • Tools

  • Decorative materials

  • Other project supplies

16. Different Projects Have Different Requirements

A closed terrarium, kokedama, and miniature dry garden do not require identical care.

Customers should follow the guidance relevant to their chosen project and the needs of the exact plant species used.

17. Closed Terrariums

Closed terrarium projects generally focus on humidity-loving plants suited to enclosed environments.

Successful delivery of a digital guide does not guarantee that a terrarium will be maintenance-free.

Ongoing observation may be required for:

  • Condensation

  • Moisture balance

  • Plant growth

  • Mould

  • Pruning

  • Light

  • Temperature

  • Plant decline

18. Kokedama

Kokedama projects may require plant-specific observation rather than a universal watering schedule.

Customers should consider factors including:

  • Plant species

  • Root-ball moisture

  • Light

  • Humidity

  • Temperature

  • Display conditions

19. Cacti and Succulents

Miniature cactus and succulent gardens generally require different conditions from closed terrariums.

Dry-growing plants may require:

  • Open containers

  • Functional drainage

  • Suitable growing media

  • Appropriate light

  • Compatible watering needs

  • Space for growth

20. Plant and Pet Safety

FYNORA does not certify every plant mentioned or shown as safe for:

  • Dogs

  • Cats

  • Birds

  • Other pets

  • Young children

Customers should check the exact species before introducing plants into a home with animals or children.

21. Glass and Sharp Materials

Certain projects may involve:

  • Glass containers

  • Sharp cactus spines

  • Scissors

  • Cutting tools

  • Wire

  • Other potentially sharp materials

Customers remain responsible for using appropriate safety precautions.

22. Responsible Sourcing

Where plants, moss, stones, or other natural materials are used, customers should consider:

  • Local laws

  • Conservation rules

  • Landowner permission

  • Protected habitats

  • Responsible commercial sourcing

Materials should not be removed from places where collection is prohibited.

23. Payment Verification

Digital access may be delayed until payment has been successfully authorized or confirmed.

Banks, card issuers, payment processors, or financial institutions may occasionally delay payment confirmation.

FYNORA LLC is not responsible for delays caused solely by third-party payment providers.

24. Fraud Prevention

Certain transactions may be reviewed for security or fraud-prevention purposes.

Access may be temporarily delayed where there is a reasonable concern involving:

  • Unauthorized payment

  • Suspected fraud

  • Incorrect billing information

  • Unusual transaction activity

  • Payment verification

25. International Digital Delivery

Our digital products may be available to customers in different locations, subject to applicable restrictions.

Because products are electronically delivered, traditional international physical shipping charges do not apply.

26. Customs and Import Charges

Because FYNORA products are digital, there are generally no:

  • Physical customs charges

  • Courier charges

  • Postal charges

  • Physical import duties

  • International physical shipping fees

Applicable taxes on digital products may still be calculated where required.

27. Incorrect Digital Product

If you receive a digital product different from the one purchased, please contact us.

After verifying the order, we will normally provide access to the correct product.

28. Unauthorized Sharing

Purchased digital files and download links are intended for the purchasing customer.

Customers may not:

  • Share download links publicly.

  • Redistribute purchased ebooks.

  • Resell digital files.

  • Upload files to file-sharing services.

  • Provide unauthorized copies to third parties.

Further restrictions are described in our Terms of Service.

29. Third-Party Products

If customers purchase plants, containers, tools, soil, moss, or other materials from third parties, issues involving their:

  • Delivery

  • Quality

  • Availability

  • Compatibility

  • Safety

  • Performance

are the responsibility of the relevant third party.

Such issues do not constitute a failure to deliver a FYNORA digital product.

30. Changes to Digital Delivery

FYNORA LLC may change the systems used to deliver digital products, including:

  • Download providers

  • Email-delivery systems

  • Customer account systems

  • File-hosting providers

  • Access methods

Any changes will be intended to maintain reasonable access to legitimately purchased products.

31. Future Physical Products

This Shipping Policy currently applies to digital products.

If FYNORA LLC begins selling physical products in the future, separate shipping costs, tracking information, delivery times, and return conditions may apply.

32. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our products, digital-delivery systems, website functionality, business practices, or applicable requirements.

The current version will display its latest revision date.

33. Contact Us

FYNORA LLC
8206 Louisiana Blvd NE Ste A 9314
Albuquerque, NM 87113
United States

EIN: 98-1980153
Email: contact@fyynoraa.com
Phone: +1 (505) 646-7479
Website: fyynoraa.com

We aim to respond within a maximum of 2 business days, Monday through Friday, excluding public holidays.