Refund policy

Refund Policy

Last updated: October 16, 2026

At FYNORA LLC, we aim to provide a clear, fair, and reliable purchasing experience for our digital educational products.

FYNORA creates downloadable guides designed to help beginners explore miniature gardening through closed terrariums, kokedama, and small cactus and succulent compositions.

Because our products are digital and may be delivered electronically after purchase, different refund conditions may apply compared with physical goods.

1. Company Information

FYNORA LLC
EIN: 98-1980153
8206 Louisiana Blvd NE Ste A 9314
Albuquerque, NM 87113
United States

Email: contact@fyynoraa.com
Phone: +1 (505) 646-7479
Website: fyynoraa.com

2. Products Covered

This Refund Policy applies to digital products offered through fyynoraa.com, including:

  • Closed terrarium guides

  • Kokedama guides

  • Cactus and succulent garden guides

  • Miniature gardening resources

  • Plant-selection guides

  • Project-planning resources

  • Plant-care worksheets

  • Observation journals

  • Downloadable PDF ebooks

  • Digital collections and bundles

  • Related educational digital content

Unless expressly stated otherwise, FYNORA products are digital.

No printed books, plants, moss, containers, glass vessels, pots, soil, substrates, decorative stones, tools, or other physical gardening materials are included.

3. Digital Products

Digital products may become available immediately or shortly after successful purchase through the digital-delivery system used by the store.

Once digital content has been delivered, accessed, or downloaded, purchases are generally considered final except where:

  • This Policy provides otherwise.

  • A technical or billing problem occurs.

  • The wrong product is supplied.

  • Applicable law requires a refund, cancellation, replacement, or other remedy.

Nothing in this Refund Policy excludes, restricts, or limits mandatory consumer rights that cannot legally be excluded.

4. Withdrawal or Cancellation Rights

Depending on the law applicable to a customer's purchase, certain withdrawal or cancellation rights may apply to digital content.

Where permitted by applicable law, such rights may cease after digital delivery begins if the customer has expressly requested or consented to immediate access and acknowledged that beginning delivery may affect or end an applicable withdrawal right.

Mandatory consumer rights will always be respected.

5. When a Refund May Be Available

You may contact us to request review of a purchase if:

  • You were charged more than once for the same order.

  • You received a digital product different from the one purchased.

  • A digital file is corrupted or cannot be opened.

  • A download or access link does not work.

  • You did not receive access after successful payment.

  • A technical problem on our side prevents access.

  • You were charged an incorrect amount.

  • A transaction was made without your authorization.

  • You purchased the wrong guide and have not yet accessed or downloaded it.

  • A refund, replacement, cancellation, or other remedy is required under applicable law.

Where appropriate, we may first attempt to resolve a technical problem by providing a corrected file, replacement link, or reasonable technical assistance.

6. Change-of-Mind Refunds

Except where applicable law provides otherwise, we generally do not provide refunds where:

  • You simply change your mind after purchase.

  • You no longer want or need the guide.

  • You have already accessed or downloaded the digital content.

  • You expected a printed book, plants, containers, tools, or other physical materials despite clear digital-product information.

  • You do not personally like the design style, examples, projects, exercises, or educational approach.

  • You decide not to complete the gardening project.

  • A plant does not grow as expected.

  • A plant later declines, develops pests, or dies.

  • A finished project looks different from an example or mockup.

  • Your home conditions are not suitable for a particular plant or project.

Nothing in this section limits mandatory consumer rights.

7. Technical Problems

If you experience difficulty downloading, accessing, or opening a purchased digital product, please contact:

contact@fyynoraa.com

Where appropriate, we may:

  • Resend download instructions.

  • Provide a new download link.

  • Provide a replacement file.

  • Correct an account-access issue.

  • Provide reasonable technical assistance.

If a technical problem on our side prevents delivery and cannot reasonably be resolved, a refund may be issued where appropriate.

8. Reporting a Problem

We recommend contacting us within 14 days of purchase if you experience a delivery, technical, payment, or access issue.

This 14-day period is a recommended customer-service reporting period only.

It is not our response time and does not reduce, replace, or limit any longer mandatory consumer right that may apply.

9. How to Request a Refund or Review

Please contact:

contact@fyynoraa.com

Where available, include:

  • Your full name

  • Email address used for purchase

  • Order number

  • Product purchased

  • Purchase date

  • Description of the issue

  • Relevant screenshots or supporting information

10. Response Time

We aim to review and respond to refund requests and customer-service enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

11. Duplicate Charges

If you believe you were charged more than once for the same purchase, please contact us.

Once verified, an unintended duplicate charge will normally be refunded to the original payment method.

12. Incorrect Product Delivery

If you receive a digital product different from the one purchased, please contact us.

We will normally provide access to the correct product after verifying your order.

If we cannot provide the purchased product, an appropriate refund or other remedy may be offered.

13. Unauthorized Transactions

If you believe a transaction was made without your authorization, please contact us promptly.

We may request reasonable information necessary to identify and investigate the transaction.

Nothing in this section limits rights available through your bank, card issuer, payment provider, or applicable law.

14. Approved Refunds

Approved refunds will generally be issued to the original payment method.

Once FYNORA LLC submits a refund, the time required for the funds to appear may depend on the customer's bank, card issuer, payment provider, or financial institution.

Third-party processing times are outside our direct control.

15. Educational Purpose

FYNORA products provide general educational information relating to miniature gardening and plant-based craft projects.

They do not constitute:

  • Professional horticultural consulting

  • Plant-health diagnosis

  • Pest-control services

  • Landscape-design services

  • Professional botanical identification

  • Guaranteed plant-care advice

  • Professional nursery services

16. Living Plants

Plants are living organisms and may respond differently depending on:

  • Species

  • Variety

  • Light

  • Humidity

  • Temperature

  • Water

  • Growing medium

  • Container

  • Ventilation

  • Season

  • Local environment

FYNORA LLC does not guarantee plant survival, growth rate, flowering, appearance, or long-term performance.

17. Closed Terrariums

Closed terrariums require observation and appropriate care.

They should not be considered permanently maintenance-free.

Conditions such as:

  • Excess condensation

  • Insufficient moisture

  • Mould

  • Plant decline

  • Overgrowth

  • Excess heat

  • Poor light

may require adjustment.

18. Kokedama

Kokedama care depends heavily on the plant species, root-ball composition, environment, and display conditions.

There is no universal watering schedule suitable for every kokedama.

Customers should observe plant condition, moisture, and environmental conditions.

19. Cacti and Succulents

Cacti and succulents generally have different environmental requirements from humidity-loving closed-terrarium plants.

Our miniature desert garden materials focus on suitable open containers, drainage, compatible plants, and appropriate growing conditions.

FYNORA does not recommend placing dry-growing cacti or succulents in humid sealed terrariums.

20. Plant Compatibility

Customers remain responsible for checking whether selected plants have compatible requirements before combining them.

Differences may include:

  • Light requirements

  • Water needs

  • Humidity preferences

  • Temperature

  • Growth rate

  • Mature size

21. Plant and Pet Safety

FYNORA does not guarantee that every plant mentioned or pictured is safe for:

  • Dogs

  • Cats

  • Birds

  • Other animals

  • Young children

Customers should verify the exact plant species before introducing it into a home with pets or children.

22. Tools and Materials

FYNORA products do not include physical materials.

Customers remain responsible for selecting appropriate:

  • Plants

  • Containers

  • Growing media

  • Moss

  • Stones

  • String

  • Tools

  • Other materials

and for following manufacturer or supplier instructions where appropriate.

23. Glass and Sharp Materials

Terrarium and gardening projects may involve:

  • Glass containers

  • Broken glass risks

  • Scissors

  • Cutting tools

  • Wire

  • Sharp cactus spines

  • Other materials that require careful handling

Customers remain responsible for appropriate safety precautions.

24. No Guarantee of Results

Purchasing or using FYNORA guides does not guarantee:

  • Plant survival.

  • Successful rooting or establishment.

  • A maintenance-free terrarium.

  • Identical results to photographs or mockups.

  • Prevention of mould, pests, or plant decline.

  • A particular aesthetic result.

  • Professional horticultural expertise.

25. Third-Party Products and Services

Our guides may refer generally to:

  • Plant nurseries

  • Containers

  • Growing media

  • Moss suppliers

  • Gardening tools

  • Plant-care products

  • Other third-party resources

FYNORA LLC does not control these third parties and cannot guarantee their:

  • Availability

  • Pricing

  • Quality

  • Suitability

  • Safety

  • Policies

  • Continued operation

26. Fraud and Abuse

FYNORA LLC may refuse a refund request where there is reasonable evidence of:

  • Fraud

  • False information

  • Intentional abuse of this Policy

  • Repeated misuse of refund requests

  • Unauthorized redistribution

  • Attempts to obtain digital products without legitimate payment

Each request will be considered individually and subject to applicable law.

27. Mandatory Consumer Rights

Nothing in this Refund Policy excludes, restricts, waives, or limits any consumer right or legal remedy that cannot lawfully be excluded.

28. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our products, digital-delivery systems, business practices, or applicable requirements.

The current version will display its latest revision date.

29. Contact Us

FYNORA LLC
8206 Louisiana Blvd NE Ste A 9314
Albuquerque, NM 87113
United States

EIN: 98-1980153
Email: contact@fyynoraa.com
Phone: +1 (505) 646-7479
Website: fyynoraa.com

We aim to respond within a maximum of 2 business days, Monday through Friday, excluding public holidays.